Aberdeen Homebrew

Shipping & Returns

Delivery rates

  • Next Day Courier upto 20kg - £9.99 (within 1-2 working days)
  • Heavy Courier upto      60kg - £19.99 (within 7 working days)
  • Bulk/half pallet upto   150kg - £67 (within 3 working days)
  • Bulk/full pallet upto  1000kg - £95 (within 3 working days)

Phone for quotes on Pallet rates and to rest of World.

Customers can pay via paypal, credit card, cheque (payable to HigherGround), send written orders to the shop address. Customers may also pay directly into our bank accounts when they phone through an order.

Terms and Conditions

The following are terms and conditions for the sale of goods that will govern any contract for sale that HigherGround enter into with you. Please read these terms and conditions carefully. 1. The terms and conditions set out here do not affect your statutory rights 2. HigherGround treats each order for goods as an offer by you to purchase the goods subject to these terms and conditions. 3. You must be at least 18 years of age to order goods through this website . 4. HigherGround has the right to refuse at our discretion to supply any goods ordered by you. 5. Goods are subject to availability. If HigherGround do not supply the goods for any reason, you will not be charged for these goods and HigherGround will refund any money already paid for the goods. However, we will not be responsible for compensating you for any other losses that you may suffer if we do not supply goods. 6. Many of the products HigherGround sell are of a technical nature and it is not practical to publish detailed specifications of all the products and to keep specifications 100% up to date. All drawings, descriptive matter, specifications and advertising on our website are for the sole purpose of giving an approximate description of the goods. However, if you buy goods which have an unsuitable specification which was not apparent from our website, we will accept the return of the goods in good condition and refund any money paid for the goods along with delivery charges. 7. We will endeavour to deliver goods to you within 3-5 working days. However goods are subject to availability and delay in delivery of goods is sometimes outside of our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods. 8. Should delivery be delayed for more than 21 days we will contact you as soon as practical giving you the option to cancel your order or to continue waiting for delivery. 9. As soon as we have delivered the goods you will be responsible for them. If you delay accepting a delivery, our responsibility for everything other than damage due to our negligence will end on the date the carrier tried to deliver the goods to you.

IMPORTANT NOTICE: time limit for notification of claims. If goods arrive in a damaged condition you must inform HigherGround within 7 days. We will arrange collection of these goods and we will replace the goods at no charge or refund any money paid for the goods.

IF THE CUSTOMER DOES NOT NOTIFY US WITHIN THE 7 DAY LIMIT THEN HIGHER GROUND SHALL HAVE NO LIABILITY FOR GOODS SAID TO BE DAMAGED ON DELIVERY.

If the goods returned within 7 days are found to be in full working order these will be returned to you with an administration fee of 15% of the price of the goods along with the cost of carriage. The price for the goods will be as stipulated at the time when you place your order. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any new taxes or duties, or if due to an error or omission the price published for the goods on our website is wrong. We will inform you of the correct price and give you an opportunity to cancel the order. If the goods have already been delivered, we will give you an opportunity to return the goods and receive a full refund of the price and any delivery charges you have paid for the goods. All prices on our website are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time of placing your order. Either of us shall have the right to terminate any contract between us without penalty within 30 days from the date we accept your order. In the event of termination we shall refund to you all sums paid by you to us and you shall return any goods (in the same unused condition we supplied them to you) that HigherGround have supplied to you. HigherGround own the goods until we have received payment in full. HigherGround do not offer any credit facilities. We will issue you with a receipt once we have received payment in full for your order and once the goods have dispatched to you. We will supply goods that are free from defects in materials and workmanship for a period of 12 months (or longer if required by law) from the date of delivery. This does not affect any other statutory rights that you may have. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. The Contract between us shall be governed by the laws of Scotland and any dispute will be resolved exclusively in the courts of Scotland.

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. If you have a complaint contact us at info@highergroundshop.co.uk. These terms and conditions are subject to change at any time without prior notice. We advise you to print and keep safe a copy of these Terms and Conditions.

Homebrew, Aberdeen, Scotland. One love..

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